Returns & Shortages Policy

Customers who wish to return their merchandise may do so within 5 days from the date of receiving the purchase. Products must be in their original packaging. Damaged or partial returns will not be accepted. Returns will not be accepted without prior authorization from your salesperson.

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Claims for shortages require a copy of the delivery receipt from the trucking company and must be signed by the driver. You must also provide a list of items and/or quantities you claim to be short along with a photo. Please contact your sales representative for further assistance.

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In the accidental case of a shipping shortage, we can offer a refund for the purchase cost of the missing merchandise or credit towards a future purchase.

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Please note we do not guarantee expiration date periods. If you do not wish to receive items expiring before certain dates you must inform Richards Foods prior to pulling your order. We will not accept any returns due to expiration dates unless special instructions were given prior to pulling.